Skip to main content

Visa Chargeback Reason Codes Guide


Chargeback reason codes apply to disputes, between a cardholder (customer) and a merchant, when the dispute has escalated to a chargeback. When a chargeback request is filed a chargeback reason code is assigned to the claim.

Visa Chargeback Reason Codes with Explanations
Visa Chargeback Reason Codes are divided into six general groups, with 22 subcategories (codes):

1. Non-receipt of information
  • Code 75 (Cardholder Does Not Recognize): In this code, the cardholder doesn’t recognize a transaction that is on their billing statement.
  • Code 60 (Request Copy Illegible or Invalid): Bank required a credit slip and the slip was not valid or illegal.
  • Code 79 (Requested Transaction Information Not Received): When a merchant has to send transaction information and it was not fulfilled in time. This code is valid when the retrieval request is sent based on fraud analysis.


2. Fraud
  • Code 57 (Fraudulent Multiple Transactions): If a cardholder acknowledges a single transaction but denies other. Cardholder also accepts that the card was in his/her possession when the transaction happened.
  • Code 62 (Counterfeit Transaction): When cardholder claims that the card was in his/her possession at the time of the transaction, but the authorization of payment was not done by him/her.
  • Code 81 (Fraudulent Transaction–Card Present): A slip provided to the bank is missing information. This particular situation indicates that there is a fraudulent transaction.
  • Code 83 (Fraudulent Transaction–Card Absent): Transaction was made without the permission of cardholder or is an unauthorized transaction.

3. Authorization error
  • Code 71 (Declined Authorization): Bank receives a request for a transaction for which authorization is not permitted. It is done by posting multiple attempts to forcefully authorize a transaction.
  • Code 72 (No Authorization): Authorization was not obtained for the transaction
  • Code 73 (Expired Card): An authorized transaction that was completed with an expired card.
  • Code 77(Account Number Doesn’t Match): In this case, the transaction was not authorized and the card number provided doesn’t match directory of issuing authority/bank.

4. Processing error
  • Code 74 (Late Presentment): Account number is closed or blocked and the bank has received a transaction request after 30 days.
  • Code 76 (Transaction Code Incorrect): Cardholder complains that a debt was received instead of credit.
  • Code 80 (Account or Amount Incorrect): Account number is different from what was posted on the sales slip.
  • Code 82 (Duplicate Processing): More than one same transaction was received by the bank on cardholder’s account.
  • Code 86 (Paid via Other Medium): Card issuing authority receives a request stating that cardholder has paid via other means, i.e. direct payment or check.
  • Code 96 (Limited Accounts with Excessive Transaction): An account receives a transaction request that exceeds account’s limit.


5. Returned chargeback reasons

  • Code 41 (Cancel Transaction Recurring): Merchant made the transaction when cardholder notified the merchant to cancel it. Merchant was supposed to inform cardholder but has not done so.
  • Code 53 (Defective Merchandiser): Cardholder claims that he/she has received a product that is not the same as displayed at the time of the transaction.
  • Code 85 (Credit not Received): Cardholder claims that product was returned and the credit has not be received from the merchant.


Labels:

Comments

Post a Comment

Popular posts from this blog

A Guide of Understanding of Chargebacks

Merchandise Defective Why This Occurs? The cardholder claim(s) states that the goods or services were not the same as shown and described online for Internet transactions, or as described on the sales receipt or other documentation presented to the cardholder at the time of the transaction, or not the same as the merchant’s verbal description for a telephone transaction, or shipped to the cardholder and received, but were damaged or defective. pixel77-free-vector-question-mark-concept1234These claims are not valid because the merchandise received by the cardholder was not defective. Information about the product was described to the cardholder before the purchase. If the cardholder claimed they had returned the merchandise, but the merchant has not received any notice or a returned shipment, the cardholder did not cancel or return the product according to the terms and conditions. The Merchant can provide accurate descriptions of merchandise or services. Descriptions of...
Post a Comment
Read more

Know About Secure Card Payment Processing

Principal members of Visa, Master card brands are the banks or financial institution that are authorized to acts as “issuing bank” that is they can provide credit cards and can act as “acquirers”, means the financial institution that provides transaction processing services. The principal members are responsible to contact directly to the card brands that is VISA, MasterCard or others and settle the funds of those transactions. Banks might ignore to work directly with them or ask for guarantee from any third party, if any high-risk businesses, like gaming, e-Cigarette, pharmacy, firearms, adult products, media productions, start-up and more. That’s where these principal member “financial institutions” play a pivotal role by just cross-checking the business documents and existence. If they find the business eligible for the association, these institutions just ask for fulfillment of the minimum legal requirement that is generally required for establishment of...
Post a Comment
Read more

Interpretation of Chargeback Representation

What is a Chargeback ? Chargeback is a mechanism by which a cardholder claims the merchant and calls the credit card issuer to dispute a transaction. The cardholder may have various reasons to raise a dispute against the transaction like goods and services never supplied to the customer, defective merchandise received by the customer, refund not processed to the customer, merchant used the expired card and so on. The Merchant needs to give an explanation about the amount debited from cardholder account. What is Chargeback Representing? Chargeback Representment is a term for providing Packet of Evidence as per Reason Codes to acquiring a bank or the Credit Card Company that shows that the transaction was made with full knowledge of the cardholder and also shows that cardholder agreed with all the Terms and Conditions which was displayed before buying the Product or Services. Representment also includes the information if there is any Refund/Partial Refund issued to Card...
Post a Comment
Read more