Skip to main content

Visa Chargeback Reason Codes Guide


Chargeback reason codes apply to disputes, between a cardholder (customer) and a merchant, when the dispute has escalated to a chargeback. When a chargeback request is filed a chargeback reason code is assigned to the claim.

Visa Chargeback Reason Codes with Explanations
Visa Chargeback Reason Codes are divided into six general groups, with 22 subcategories (codes):

1. Non-receipt of information
  • Code 75 (Cardholder Does Not Recognize): In this code, the cardholder doesn’t recognize a transaction that is on their billing statement.
  • Code 60 (Request Copy Illegible or Invalid): Bank required a credit slip and the slip was not valid or illegal.
  • Code 79 (Requested Transaction Information Not Received): When a merchant has to send transaction information and it was not fulfilled in time. This code is valid when the retrieval request is sent based on fraud analysis.


2. Fraud
  • Code 57 (Fraudulent Multiple Transactions): If a cardholder acknowledges a single transaction but denies other. Cardholder also accepts that the card was in his/her possession when the transaction happened.
  • Code 62 (Counterfeit Transaction): When cardholder claims that the card was in his/her possession at the time of the transaction, but the authorization of payment was not done by him/her.
  • Code 81 (Fraudulent Transaction–Card Present): A slip provided to the bank is missing information. This particular situation indicates that there is a fraudulent transaction.
  • Code 83 (Fraudulent Transaction–Card Absent): Transaction was made without the permission of cardholder or is an unauthorized transaction.

3. Authorization error
  • Code 71 (Declined Authorization): Bank receives a request for a transaction for which authorization is not permitted. It is done by posting multiple attempts to forcefully authorize a transaction.
  • Code 72 (No Authorization): Authorization was not obtained for the transaction
  • Code 73 (Expired Card): An authorized transaction that was completed with an expired card.
  • Code 77(Account Number Doesn’t Match): In this case, the transaction was not authorized and the card number provided doesn’t match directory of issuing authority/bank.

4. Processing error
  • Code 74 (Late Presentment): Account number is closed or blocked and the bank has received a transaction request after 30 days.
  • Code 76 (Transaction Code Incorrect): Cardholder complains that a debt was received instead of credit.
  • Code 80 (Account or Amount Incorrect): Account number is different from what was posted on the sales slip.
  • Code 82 (Duplicate Processing): More than one same transaction was received by the bank on cardholder’s account.
  • Code 86 (Paid via Other Medium): Card issuing authority receives a request stating that cardholder has paid via other means, i.e. direct payment or check.
  • Code 96 (Limited Accounts with Excessive Transaction): An account receives a transaction request that exceeds account’s limit.


5. Returned chargeback reasons

  • Code 41 (Cancel Transaction Recurring): Merchant made the transaction when cardholder notified the merchant to cancel it. Merchant was supposed to inform cardholder but has not done so.
  • Code 53 (Defective Merchandiser): Cardholder claims that he/she has received a product that is not the same as displayed at the time of the transaction.
  • Code 85 (Credit not Received): Cardholder claims that product was returned and the credit has not be received from the merchant.


Labels:

Comments

Post a Comment

Popular posts from this blog

Know About Secure Card Payment Processing

Principal members of Visa, Master card brands are the banks or financial institution that are authorized to acts as “issuing bank” that is they can provide credit cards and can act as “acquirers”, means the financial institution that provides transaction processing services. The principal members are responsible to contact directly to the card brands that is VISA, MasterCard or others and settle the funds of those transactions. Banks might ignore to work directly with them or ask for guarantee from any third party, if any high-risk businesses, like gaming, e-Cigarette, pharmacy, firearms, adult products, media productions, start-up and more. That’s where these principal member “financial institutions” play a pivotal role by just cross-checking the business documents and existence. If they find the business eligible for the association, these institutions just ask for fulfillment of the minimum legal requirement that is generally required for establishment of...
Post a Comment
Read more

Prevent Credit Card Chargebacks and Protect Your Business

Chargebacks are a Big problem! Nearly all Small Businesses use some kind of CRM tool which has an option to blacklist an Online Shoplifter. Some CRM programs like OrangeCRM, Limelight, Chargify, Zoho allow merchant accounts to integrate with other fraud and risk management companies. At ChargebackExpertz.com, we fight existing Chargebacks   and will represent your disputes against your merchant account Online Retail Stores must be compliant.The website is required to be secure and must reflect the Terms and Conditions, Refund Policy and Return Policy. The website should also have a valid phone number and an email address under customer support. Alerts and Complaints are handled by our Pre-Chargeback Alert System. This includes, complaints with the Better Business Bureau, Attorney General’s office, Discover and American Express, Ethoca Fraud Alerts, Verify CDRN, Sales Drafts, and Retrieval Requests. Customer Service and an hour per day Social Media helps! There is n...
Post a Comment
Read more

How To Deal a Chargeback and Win

Having to deal with chargebacks on your credit card may result in a time-consuming activity, especially for those who have online businesses. A lot of merchants face the risk of having their accounts terminated by their back if they frequently experience chargebacks. As a result, merchants can incur more cost compared to losing sales, which may eventually end up in the overall business loss. For this, chargeback prevention is very important. Things to Remember Merchants can and try to win a reversal so as to save the worth of the entire transaction. However, there is no single proven chargeback management process that can be used for winning. For this, make sure whether or not you would like to fight chargebacks is very important and often entails certain things for consideration. For one, dispute management of a chargeback is a time-consuming, tedious, and oftentimes labor-intensive process. If the overall cost of the claim investigation and chargeback fees are ...
Post a Comment
Read more